Online Glass Hardware supply the best quality products manufactured in industrial leading facilities with compliance to the latest ISO quality and environmental standards, with the backing of the Australian industrial professionals who offer guidance with design and engineering capabilities. We are proud to offer a 30 day fuss free return policy to our customers.

Return Policy

To qualify for a return under this Policy, Products must be in their original packaging along with all included accessories and must not be damaged in any way both whilst in the customer’s possession or during transportation back to our location. To ensure that the product is properly protected during transit, we strongly recommend that:

• The product be placed in its original foam pouch or similar soft wrapping material; and
• The product then be placed inside its original cardboard box; and
• Use extra bubble wrap or similar void filler to ensure product is not rattling inside the cardboard box; and 
• Any loose accessories must be placed inside its original pocket and not in direct contact with the product to avoid dent and scratches to the product; and
• The cardboard box then be wrapped in a minimum 3 layers of bubble wrap before it is put inside a courier satchel; and
• In cases where an outer carton is used, enough void filler should be used to minimise (preferably completely eliminate) rattling inside the outer box.

Unless otherwise stated in a product listing, all products sold at Forge are able to be returned for change of mind purposes under this policy. Where a product specifically being stated is not able to be returned under this policy (usually due to special order and/or orders with special discount), then no returns for change of mind will be permitted. All returns are subject to Online Glass Hardware Returns Policy Terms & Conditions, and Forge Website Terms and Conditions.

Please see Our Warranty Terms and Conditions in relation to warranty claims.

30-Day Money Back Guarantee

At Online Glass Hardware, we stand behind our products! That’s why we offer a 30 Day Money Back Guarantee.

If for any reason you are unsatisfied with your purchase, you can contact us within 30 days of taking delivery, and organize to return the product in its original packaging and condition, and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges and a re-stocking fee). The re-stocking fee for these products will be 10% of the original purchase price. Where a product specifically excludes returns under this policy, no returns under this policy will be permitted.

To Avoid being charged the 10% restocking fee – you can receive your refund as a store credit. When checking out, simply apply the credit to your new purchases.

Faulty Products / Warranty Claims

Our range of Frameless Glass Hardware comes with a period of three (3) years warranty from the date of invoice, unless otherwise specified.

The warranty does not cover damages caused by improper installation or lack of maintenance.

Online Glass Hardware warranty will only cover the product replacement or refund. Online Glass Hardware will not be liable for any additional costs.

If identical part is not available, a similar part will be supplied, or refund will be provided.

To claim a warranty, original proof of purchase must be provided with the defect products being returned.